![]() What I would have loved to see was a career path from Service Technician to IT operations for the company. ![]() You can upgrade your pay by getting more certs, but the certs are all Manufacturer based for specific devices. Only real issue is there is ZERO advancement in this type of role. It's a fun job if you enjoy working on PC's. ![]() As A service Technician, you are repairing or building computers. Management would only praise employees that - more.Īt Micro Center, I worked as a Service Technician Level 1. Management asked Sales Associates to merchandise products rather than talk to guests and answer their questions. Management assigned twelve hour shifts without asking employees' permission. Management had poor planning and would task employees with duties with little to no time to complete their tasks (oftentimes making associates stay past their assigned schedules). When issues or suggestions were brought up to management, they were brushed aside or simply ignored.įurthermore, management made no effort to coach employees. Pallets were over-ordered and dumped throughout the store in an unsafe manner (often times blocking exits, aisles, doors, etc.). This also resulted in the store looking disorganized and dirty. A lot of the time, you had poor (or no) communication across departments that resulted in unnecessary, extra work. Many times it felt like there were different teams all striving to accomplish different goals - as opposed to a cohesive, team effort. There is poor communication amongst supervisors, managers, and corporate. With that being said, there is definitely some improvements that needed to be made to make this job worth it to me. Workplace culture amongst sales associates, CSRs, and warehouse was friendly. Personally, the most enjoyable parts of the job as a sales associate consisted of: the exciting merchandise the store has to offer, the relationships between coworkers, and fun, memorable conversations had with guests. I worked at Micro Center, Tustin for less than a year.
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